Policies PAYMENT Payment is due at the time of service in the form of CASH or personal CHECK with proper identification and upon approval. No change is available, bring exact bills. Checks returned for insufficient funds will be subject to a $30.00 fee plus bank charges. We do NOT accept credit cards or ATM cards at this time. (except to guarantee reservation and purchase of gift certificates online) __________________________ CANCELLATION POLICY We require a minimum of 24 hours notice for cancellation. If we do not receive this notice, you will be charged the full amount of the appointment. If you book from 24 hours to 1 hour before the scheduled appointment, there is no cancellation, and you will be charged the full amount of the appointment. LATENESS POLICY Always call if you are running late. If you are not present within 15 minutes of your appointment time, the therapist will leave, and you will be charged the full amount of the appointment. If the therapist is late, you are asked to wait 15 minutes beyond the appointment time. Your session will then be preformed in full or, if necessary, rescheduled. __________________________ MASSAGE DURATION POLICY All massage times are approximate. The actual hands on time for a One hour session will be approximately 50 to 70 minutes. The actual hands on time for a One & half hour session will be approximately 80 to 100 minutes. There is no refund or price reduction for short appointments due to lateness. __________________________ GIFT CERTIFICATES Gift Certificates (G.C.) must be for a party other than the one who is purchasing the G.C. You may purchase a G.C. using CASH or CHECK at a regularly scheduled appointment for no additional fee. ONLINE GIFT CERTIFICATES We accept all major credit cards including Visa, Master Card, Discover, and American Express. We also accept payment via Paypal. A printed G.C. must be presented at time of service. __________________________ COUPONS & SPECIALS Coupons and special offers must be declared when booking the appointment and must be presented at the time of service. All offers may expire at any time, without notice. New Client Special coupon (N.C.S.) - either Complimentary half hour coupon or One hour for $35.00 coupon - is valid for Wellness Massage only. The N.C.S. may not be used to purchase a gift certificate and gift certificates may not be redeemed when using the N.C.S. Not valid for any Therapeutic Massage, Soothing Stones Massage, Prenatal Massage, or One & half hour Wellness Massage. One per person. New clients only. First appointment only. __________________________ RECEIPTS You must ask for a receipt at the time of payment. No other medical type records are kept nor will any be provided to assist in insurance claims etc. __________________________ GRATUITIES Tips are accepted and appreciated but not expected. Thank you for your generosity. __________________________ PARKING POLICY You are responsible for any and all parking fees. Validation for the City's East Garage at the Downtown Plaza may not be available at all times. When not available, you are responsible for having your ticket validated by a store in the Downtown Plaza or paying the garage fees. __________________________ AGE POLICY Clients under the age of 18 must have a legal guardian present at all times during the massage. __________________________ CONSENT AND RELEASE OF LIABILITY I understand that the massage I receive is for the basic purpose of relaxation, stress reduction and relief of muscular tension. If I experience any pain or discomfort during this session, I will immediately inform the practitioner so that the pressure and/or strokes may be adjusted to my level of comfort. I further understand that massage should not be construed as a substitute for medical examination, diagnosis, or treatment and that I should see a physician, chiropractor or other qualified medical specialist for any mental or physical ailment I am aware of. I understand that massage therapists do not to perform spinal or skeletal adjustments, diagnose, prescribe, or treat any physical or mental illness, and that nothing said in the course of the session(s) given should be construed as such. I affirm that I have stated all my known medical conditions, and answered all questions honestly. I agree to keep the practitioner updated as to any changes in my medical profile, and understand that there shall be no liability on the practitioner's part should I forget to do so. It is also understood that any illicit or sexually suggestive remarks or advances made will result in immediate termination of the session. I agree to abide by the above policies in full. I authorize the credit card I provide to be kept on file and charged for all fees relating to appointments canceled or rescheduled according to the policies above. By scheduling an appointment, I affirm my agreement with all policies. __________________________ RIGHT TO REFUSE We reserve the right to refuse service to anyone for any reason. |
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